FAQ

How will I know if my order has been shipped?

As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your Courier Company tracking number. Click on the tracking number and you can access to-the-minute location information.

What materials are used in Urban Gear jewelry?

Our jewelry is crafted using high-quality materials, including 18K gold plating, freshwater pearls, semi-precious stones, and other carefully selected elements to ensure durability and elegance.

Do you offer a warranty on your products?

Yes, we offer a warranty on our 18K gold-plated jewelry to cover any color changes or defects.

Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary depending on the destination. Please check our shipping policy for more details.

What is your return policy?

We accept returns within 30 days of purchase, provided the item is in its original condition. For more information, please visit our returns and exchanges page.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s tracking page.